Política de reembolso

 

Consumers, as defined by the Austrian Consumer Protection Act (KSchG), have the statutory right to withdraw from the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you (or a third party named by you, who is not the carrier) took possession of the goods. For digital content or services (e.g. e-books, upgrades, webinars) this period does not apply. Once an e-book or webinar has been received, it can no longer be returned. Likewise, if a test has been subsequently upgraded and the results have already been provided, no return is possible. Furthermore, if a consultation appointment has been booked and a date has been set, that service cannot be cancelled.

To exercise your right of withdrawal, you must inform us (Biome Diagnostics GmbH, Handelskai 92, 1200 Vienna, email: service@mybioma.com) of your decision to withdraw by means of a clear statement (e.g. a letter sent by post or email). To meet the withdrawal deadline it is sufficient that you send your communication before the 14-day period expires.

Consequences of withdrawal: If you validly withdraw from the contract, we will refund you all payments received from you, except for any handling fees. We will make the refund using the same payment method that you used for the original transaction, unless expressly agreed otherwise. You will incur no fees for the refund. We may withhold the refund until we have received the goods back or you have supplied evidence that you sent back the goods, whichever is earlier. You must return the goods to us without undue delay and in any event no later than 14 days from the day you communicated your withdrawal. The deadline is met if you send the goods before the 14-day period has expired.

Please handle the products with care until return. You will only have to compensate for any loss in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions: The right of withdrawal does not apply to goods sealed for health or hygiene reasons which are not suitable for return if unsealed after delivery. This specifically applies to myBioma test kits that have already been opened or used, as their contents cannot be reused for health reasons. If you cancel an order after the test kit has already been dispatched, you will receive a refund minus €20.00 (twenty euros) to cover the cost of the test kit (in particular as a single-use product). If we have incurred additional costs by the time of your withdrawal (e.g. laboratory costs), these will also be deducted from the refund. This rule applies even if the withdrawal is made within the 14-day period, since a returned kit cannot be reused for hygienic reasons. The customer bears the cost of the return shipment.

Additionally, the right of withdrawal expires for contracts concerning the supply of digital content not supplied on a tangible medium (e.g. e-books or digital downloads) if Biome Diagnostics has begun to provide the digital content before the withdrawal period expires, after you have expressly agreed to this and acknowledged that you will thereby lose your right of withdrawal. In both cases (unsealed goods or commencement of digital content provision), there is no right of rescission.

Please note: The right of withdrawal under this section applies only to consumers (not to business customers).