myBioma will be on holiday from 21 December to 6 January and our support team will only respond to urgent queries during this time. Please be patient if it takes a little longer to answer your message during this time.

We will be available by phone again from 07.01.2025.

The next sample reception in the laboratory will take place on 02.01.2025 and from then on again regularly on Tuesdays and Thursdays. So please be patient. After activation, you will be informed by e-mail when we receive your sample. The sample is stabilised by the liquid in the sample tube, so the sample can be stored for up to 2 years.

Many of our customers' questions are also answered in our FAQs in our Help Centre.

If you cannot find an answer to your question there, please write us a message and tell us your kit ID, activation code or order number.