Careers

myBioma was founded with the mission to give everyone the opportunity to learn more about and improve their personal gut health. To bring our vision to the world, we need an outstanding team. We are looking for the best software developers, scientists, creative minds, communication experts .... that means YOU!

This is what awaits you in the myBioma team
  • Motivated environment
  • Work with the latest technologies
  • Good mood, casual culture - serious work
  • Cooperation instead of competition
  • Many opportunities to contribute and develop further
We, at myBioma, are a modern team. Each of us has a high degree of responsibility for his or her area of responsibility from the very beginning. This guarantees a steep learning and development curve. We know that people are not static objects, but we give the necessary flexibility and freedom so that everyone can develop their best possible potential. We always act as a team, regular meetings and follow-up conversations are important to us to keep track of the different areas. Your opinion is needed!

Become part of the team!

Would you like to join our team? We’re growing and always happy to receive applications! Feel free to apply right here.


    Open positions

    Customer Care Manager Health (w/m/x)

    We are myBioma – an internationally growing HealthTech company based in Vienna. Our innovative microbiome analysis helps people understand and sustainably improve their gut health.
    To ensure that our customers experience not only a great product but also outstanding support, we are looking for you!

    You will be the central point of contact for our customers regarding gut health, making sure they feel understood, well supported, and excellently cared for – from the very first interaction through long-term use of our product.

    Your responsibilities with us

    • First point of contact for our customers: You will answer inquiries mainly via email, through our customer service tool Gleap, and occasionally by phone – always professionally, solution-oriented, and with a smile (hotline open Mon–Fri, 9 a.m.–12 p.m.).
    • Finding solutions for shipping or product usage issues – always with the goal of supporting our customers in the best possible way.
    • Analysing customer service KPIs: You will evaluate feedback and surveys and actively share your insights with the product and IT teams.
    • Customer journey support: You understand customer concerns and contribute improvement ideas for processes, communication, and product features.
    • B2B customer support assistance: You support our B2B team in customer support by responding to inquiries from our business and corporate clients.

    What you bring – professionally & personally

    • High school diploma (Matura) and at least 2 years of experience in customer-facing roles, ideally in the healthcare sector
    • Interest in nutrition science
    • Ability to quickly learn and adapt to digital tools and systems
    • Initiative and willingness to contribute constructive improvement suggestions
    • Reliability, accuracy, and the ability to work independently
    • Interest in analyzing and interpreting data, feedback, and KPIs
    • Excellent German and English skills; additional languages are a plus

    What you can look forward to – what we offer

    • Creative freedom: Take ownership and actively help shape the company
    • Growth environment: Dynamic team, flat hierarchies, and short decision-making paths
    • Flexibility & well-being: Flexible working hours, home office days, workation opportunities, healthy snacks, etc.
    • Modern office: Fully equipped office at Rivergate Vienna with excellent public transport connections
    • Team spirit: Open culture, regular team events, and mutual support
    • Parental leave replacement position for 1 year with the option to extend
    • Attractive salary package: The collective agreement salary is €2,362 gross per month for full-time employment. Significant overpayment is planned depending on relevant experience and qualifications.

    Do you enjoy being the voice of customers and are interested in nutrition topics? Do you bring heart, humor, and a genuine desire to make a difference? Then become part of our team and help create meaningful change – from the first customer interaction to lasting improvements in our customers’ health! Apply directly here. We look forward to getting to know you!